Privacy Policy

Effective date: January 1, 2026

Overview

LumenCrest Lab (“we”, “us”) provides AI productivity education. This policy describes how we collect, use, share, and protect personal data when you visit our site, enroll in courses, or interact with support.

Data we collect

• Account data: name, email, and hashed password when you register.
• Billing data: payment status and transaction IDs processed by our payment provider (we do not store full card details).
• Course activity: progress, submissions, and feedback records.
• Technical data: IP address, device information, and approximate location for security and analytics.
• Support communications: messages sent via contact or email.

How we use data

• To provide and improve courses, issue certificates, and support users.
• To prevent fraud, secure accounts, and comply with legal obligations.
• To communicate important updates related to your enrollment.
• With consent, to send product updates and research invitations (you can opt out anytime).

Legal bases

We process personal data on the basis of contract (to deliver courses), legitimate interests (security, improvement), consent (marketing), and legal obligation (recordkeeping).

Sharing

We share data with vetted processors that help deliver our services (e.g., payment, email, analytics). They process data only on our instructions and under contract. We do not sell personal data.

International transfers

Where data is transferred across borders, we use appropriate safeguards such as Standard Contractual Clauses or comparable mechanisms.

Retention

We retain account and course records for as long as your account is active and for a reasonable period thereafter for compliance and support. We keep logs for a limited time for security and troubleshooting.

Cookies and local storage

We use cookies and localStorage for essential functions (session, preferences like theme), analytics, and remembering your cart and fallows. You can manage cookies in your browser. You may also use the cookie banner to consent or withdraw non-essential cookies.

Security

We use encryption in transit, access controls, and secure development practices. No method is 100% secure; we continuously monitor and improve protections.

Your rights

• Access, correction, deletion, and portability of your personal data.
• Objection and restriction of certain processing.
• Withdrawal of consent where processing is based on consent.

Children

Our services are not directed to children under 13. If you believe a child provided personal data, contact us to remove it.

Contact

Email: [email protected] • Phone: +1 (415) 300-4821

Changes

We may update this policy. Material changes will be communicated via email or site notice. Continued use after updates indicates acceptance.